Soft Plush Teddy Bear – Huggable & Adorable Gift

Thank you for selecting Bearsprintss. Our shipping policy describes the specifics of our shipping process to ensure a smooth and enjoyable experience.

ORDER PROCESSING TIME:

Standard order processing time is 1-2 business days.

ORDER CUT-OFF TIME: 03:00 PM (GMT-05:00) Eastern Standard Time (New York)

STANDARD SHIPPING:

Standard shipping within the United States takes approximately 3-5 business days.

Standard shipping is free of charge.

EXPEDITED SHIPPING:

Expedited shipping within the United States takes about 1-3 business days.

Expedited shipping is available at a rate of $6.99 USD.

SHIPPING PARTIES:

We use the following shipping parties:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx
• DHL Express
• Amazon Shipping
• Regional Carriers (e.g., LaserShip, OnTrac)

TRACKING INFORMATION:

When your order is sent, you will receive a confirmation email with a tracking number.

To track your order, please visit our "Track Order" page and enter your tracking number.

Contact our customer service at support@bearsprintss.store if you need help tracking your order or have any questions.

INTERNATIONAL SHIPPING:

We only ship within the United States at this time. In the future, we intend to offer our shipping services to clients worldwide.

ORDER STATUS AND MODIFICATIONS

You can check the status of your order by visiting our "Track Order" page.

If you need to change or cancel your order, please contact our customer service team as soon as possible. Modifications to an order may not be possible after it has shipped.

MISSING OR DAMAGED ITEMS

In the rare event that your order arrives damaged or with missing items, please contact our customer support immediately. We will work promptly to resolve the issue.

Need Further Assistance?

If you have any other questions or concerns not addressed above, we’re here to help. You can reach us via

• Email: support@bearsprintss.store
• Address: 6042 S Canterbury PL, Sioux Falls, SD 57106-2479, United States
• Contact Form: Please submit your inquiry through our online contact form, and our team will get back to you as soon as possible.

Thank you for choosing Bearsprintss, where your satisfaction is our top priority.

Our goal at Bearsprintss is to make sure you're happy with every plush purchase. Our integrated returns and refunds policy offers a simple, effective way to deal with exchanges, refunds, and other situations, including defective or damaged goods, incorrect items received, non-delivery, and cancelled orders.

Process for Requesting a Return or Refund

• Contact Us: After receiving your order, send an email to support@bearsprintss.store to reach our customer service staff within 15 days.
• Provide Information: Clearly state the reason for the return or refund and include your order number, item description, and any relevant details.
• Wait for Authorization: After reviewing your request, our staff will let you know if the return or refund is permitted and provide additional instructions.
• Return Shipment (if applicable): If a return is authorized, securely package the item and ship it back according to the provided instructions.

Return & Refund Circumstances and Timeframes

• Faulty or Defective Items: For faulty or defective items, contact us within 15 days. We will arrange a replacement or refund, including applicable shipping costs, once the returned item is assessed.
• Damaged Items: Please contact us within 15 days if your item arrives damaged, and include images of the item and its packaging. Once we get the relevant photos, we will issue a refund or a replacement.
• Wrong Product Received: You have 15 days to let us know if you receive the wrong merchandise. We will either ship the correct item or issue a refund once the incorrect item has been returned and inspected.
• Non-Delivery: If your order does not arrive within the provided timeframe, please contact us. We will evaluate the situation and, if necessary, give a refund.
• Order Cancellation: Orders can be canceled for a full refund if the cancellation is requested before the item is shipped.

Return Eligibility

A return is only possible if the item is unused, in its original condition, and has all of its tags still on it. Within 15 days following the date of purchase, returns are accepted.

Refund Timeline

After acceptance, refunds are handled to the original payment method in 5-7 business days. Depending on your financial institution, processing timeframes can change.

Need Further Assistance?

If you have any other questions or concerns not addressed above, we’re here to help. You can reach us via

• Email: support@bearsprintss.store
• Address: 6042 S Canterbury PL, Sioux Falls, SD 57106-2479, United States
• Contact Form: Please submit your inquiry through our online contact form, and our team will get back to you as soon as possible.

Thank you for choosing Bearsprintss, where your satisfaction is our top priority.